RETURN AND REFUND POLICY

Order Cancellation Policy
You may cancel your order within 24 hours of placement. Requests received beyond this timeframe may be declined if the order has entered processing or shipping stages. Please note that a 10% cancellation fee, based on your total order value, will apply. To initiate a cancellation, kindly contact us at support@binso.shop.

Return and Refund Policy

Return Eligibility Period
You are entitled to return your order within 30 days from the delivery date. Beyond this period, all orders are deemed accepted and ineligible for refunds.

Eligible Return Conditions
We accept returns under the following circumstances:

• The item is received damaged or broken.

• The delivered design differs from your original order.

• An incorrect size or item was provided.

• The product description does not align with the received item.

• The notes or customizations on the item deviate from your specifications.

Return Item Condition
Returned items must be in their original condition, complete with packaging and attached labels, unless the defect is attributable to us. Items showing signs of wear or damage, beyond our responsibility, will not qualify.

Required Documentation for Refund
To process your refund request, please submit:

• A shipping label or receipt.

• Proof of purchase.

• Evidence of any defect (e.g., photos).

• Relevant email correspondence with our team.

Return and Refund Process
Submit your refund request, including all necessary documentation, to support@binso.shop. Our customer service team will evaluate your application and respond within 1-2 business days. Upon approval, we will provide tailored instructions for your case. Please note that refunds are contingent upon our prior email confirmation of eligibility.

Return Shipping Costs
Customers are responsible for covering return shipping expenses, which will not be reimbursed as part of the refund.

Refund Processing Time
After receiving your returned item, allow up to 2 business days for processing. You will receive an email notification, and a full refund—including the original shipping fee—will be issued.

Tracking Your Refund
If your refund is delayed, first verify your bank account. Contact your credit card provider, as processing times may range from 10-15 days depending on the issuer. Should the refund remain unprocessed, please email us at support@binso.shop for assistance.