FAQs

1. Where is my order

Check the status of your order by signing into your account and clicking on “My Orders”. If you don’t have an account with us, please check your delivery method and the expected lead times on your order confirmation email.

Once your order has been dispatched, we’ll send you another email to let you know it’s on the way. If your order hasn’t arrived within the expected timeframe, please contact our customer support team for further assistance.

2. How much does delivery cost?

Standard home delivery cost is $4.99 for most items if you are in the US, other areas delivery fee is $7.99

3. Will my entire order arrive in the same delivery?

This depends on the items you’ve ordered. Products can arrive from different production centres via different couriers, so there’s a chance your order will arrive as separate parcels.

4. Can I return personalised items or prints?

No. Unless they arrive damaged or faulty, personalised items cannot be returned or refunded. Please see our full returns policy for more information.

5. What’s your returns policy on non-personalised items?

You have the legal right to cancel or change your order within 14 days of delivery. Please contact our customer support team with any return/refund requests.

6. Can I edit my order once it's been placed?

We are unable to offer a refund for mistakes made at the time of ordering or if you change your mind - and it is not always possible to cancel or change Made to Order Items if the production process has already started.

7. My order is incorrect or damaged

Your order may be eligible for a return or refund if it arrives damaged or is incorrect. Please contact our customer support team, who will be happy to assist.

8. How long will refunds take to process?

Once a refund has been accepted by our customer support team, it will be back in your account within 3-7 working days.

9. How do I personalise my products?

Personalising items is really easy with us. Simply choose your product and note in the customer note. Detaily you can reach to us for your request.